FAQ

 

Total Supervisor: FAQ & User Guide

Everything you need to know about our products, features, and AI diagnostics.

1. Overview & Products
What is Total Supervisor?

Total Supervisor is an advanced, plug-and-play OBD-II device designed for vehicles manufactured after 1996. It instantly transforms your vehicle into a “super genius” system, offering real-time monitoring, automated protection, AI-driven diagnostics, and remote control. Our system emphasizes prognosis over diagnosis—preventing issues before they happen—while providing cost savings, enhanced safety, and actionable insights.

What products do we offer?
  • TSV 12G (2G Model) – € 199.99
    A reliable 2G OBD-II GPS tracker including SIM data for 130+ countries. Comes with a 1-year subscription & full app access. Manufactured in Europe.
  • TSV 14G (4G Model) – € 234.99
    RECOMMENDED: The ultimate 4G OBD-II tracker. Includes all features of the 12G model but utilizes high-speed 4G networks for superior coverage and faster data transmission.
Why upgrade to the TSV 14G (4G Model)?

While the 2G model is efficient, the world is moving to 4G. By choosing the TSV 14G, you ensure:

  • Instant Speed: Real-time alerts with zero delay.
  • Superior Coverage: Stays connected even in areas where 2G signals struggle.
  • Future-Proofing: Guarantees your device remains compatible worldwide for years to come.
  • Smart Investment: For just €35 more, you get the latest technology and total peace of mind.
Additional Products & Services:
  • OBD-II Extension Cable (50cm) – € 9.99: A flexible cable for vehicles with hard-to-reach ports or for discreet installation.
  • DAP-1 Subscription Renewal – € 49.99/year: Includes full GPS app access, PC dashboard, global SIM IoT data, active accident monitoring, and AI fault reports.
2. Compatibility & Installation
Compatible Vehicles:

Works with all light vehicles (cars, SUVs, light commercial vans) that support standard protocols (ISO 9141-2, KWP, CAN).

  • USA: Manufactured after 1996.
  • Europe: Manufactured after 2001 (Gasoline) or 2004 (Diesel).
How to Install (5 Seconds):

Simply plug the device into your vehicle’s OBD-II port (usually under the steering wheel). No tools required. The device will auto-configure instantly. Note: Use the extension cable if the port is located in a tight space.

3. Features & Capabilities
What can the device do for you?
  • Prognosis: Detects hidden issues (fuel pressure, temperature anomalies, sensor wear) before they cause a breakdown.
  • Control: Live tracking, anti-theft tampering alerts, detailed journey logs, and bank-level data security.
  • Economizing: Smart maintenance reminders (service, oil, tires, MOT) based on actual mileage and engine health.
  • Benefits: Theft recovery support, teen driver monitoring, smart home integration, and potential insurance discounts.
  • Practicality: Detailed reports on driving behavior, fuel consumption, and geofencing (entry/exit alerts).
  • Safety: Accident Detection with 112 Coordination Support. If a crash is detected, our system alerts our center, and we coordinate directly with emergency services (112) on your behalf.
Global Coverage:

Operates in 134 countries across Europe, Asia, the Americas, Oceania, and Africa using GSM 2G/4G, GNSS, and Bluetooth 4.0+LE. GPS accuracy ranges from 1.5m to 10m.

4. Subscription, Payment & Shipping
DAP-1 Subscription Includes:

Full 1-year access to the GPS App and Web Dashboard, unlimited global SIM data, statistical reports, AI fault predictions, and our premium Accident Coordination Service. Auto-renews annually; cancel anytime.

Payment & Shipping Terms
  • Payments: We accept Credit Cards (Visa, Mastercard, Amex), PayPal, and Bank Transfer. All transactions are secured via SSL/PCI DSS.
  • Shipping: Delivered via DHL and other major couriers. Free shipping for orders over €250.
  • Delivery Times: ~12 days domestic, ~22 days international.
  • Warranty: 24-month warranty covering any manufacturing defects.
5. Support & Legal
Contact Information
  • Email: info@totalsupervisor.com
  • Phone: +40 761 007 040 (WhatsApp & Viber available)
  • Address: Total Supervisor HQ (Total Carbon Cleaner Tuvo srl), Noua 139, Horpaz, Miroslava, Iasi, Romania.
Data Protection

We respect your privacy. We collect only necessary data (account, vehicle, device) to provide our services. You have the full right to access, correct, or delete your data at any time. For inquiries, contact: legal-privacy@totalsupervisor.com.

6. Troubleshooting Guide
Device doesn’t power on?

Check the OBD-II connection. Remove the device and reinsert it firmly. Ensure the vehicle ignition is ON. If using an extension cable, check it for physical damage.

No GPS signal?

GPS may take 5-10 minutes to sync the first time. Ensure the vehicle is in an open area (not a garage). You can try restarting the device by unplugging it for 30 seconds. Verify your DAP-1 subscription is active.

App won’t connect?

Update your App to the latest version (Android/iOS). Check your phone’s internet connection. Try logging out and back in.

Received an error code?

The AI has detected a potential fault (sensors, fuel system, etc.) and sent advice via SMS/App. Please follow the recommendations to prevent vehicle damage.

7. Advanced AI Diagnostics
What is the Prognosis System?

Think of the Prognosis System as a “Master Mechanic” that rides with you 24/7. It monitors your engine’s vital signs to detect “silent killers”—subtle issues like fuel pressure fluctuations or sensor degradation—that standard checks miss.

How does the AI make predictions?

It acts as a digital crystal ball. By analyzing trends in your engine’s data, it forecasts breakdowns and sends early warnings. This allows you to fix small issues cheaply before they become expensive repairs.

Examples of AI Fault Predictions:
  • Oxygen Sensor: Detects incorrect readings that lead to poor fuel mixtures, saving your Catalytic Converter from failure.
  • Worn Spark Plugs: Identifies unstable combustion early to prevent Ignition Coil damage.
  • Temperature Sensor: Spots gradual faults over time (e.g., drift over 2 months) to prevent sudden overheating.
  • Silent Killers: Identifies invisible wear and tear on critical components before they leave you stranded.

Gift Cards Monthly
Level Guaranteed Rewards Referrals
GOLD Gift Cards Annual bonus subscription value €50
+ €10 Gift cards of your choice Total gift value €60 Up to €240
1-4
Platinum tier gift cards From the 5th referral onwards you earn €20 Gift card for every referral plus 4 years bonus subscription worth €200 Total gift value €260 up to 5+
Quarterly giveaways
Category & rewards 1st Prize 1 Winner 2nd Prize 5 Winners 3rd Prize 8 Winners Referrals
Giveaway Class A
1:4 Winning Chance for:
+ 4 Years Bonus Subscription €200
€42,000 €1,500
each
€1,230
each
60+
Giveaway Class B
1:4 Winning Chance for:
+ 4 Years Bonus Subscription €200
€35,000 €1,300
each
€1,020
each
50-59
Giveaway Class C
1:4 Winning Chance for:
+ 4 Years Bonus Subscription €200
€31,000 €1,200
each
€910
each
45-49
Giveaway Class D
1:4 Winning Chance for:
+ 4 Years Bonus Subscription €200
€27,000 €1,200
each
€800
each
40-44
Giveaway Class E
1:4 Winning Chance for:
+ 4 Years Bonus Subscription €200
€23,000 €1,000
each
€700
each
35-39
Giveaway Class F
1:4 Winning Chance for:
+ 4 Years Bonus Subscription €200
€19,000 €1,000
each
€590
each
30-34
Giveaway Class G
1:4 Winning Chance for:
+ 4 Years Bonus Subscription €200
€14,000 €1,000
each
€480
each
25-29
Giveaway Class H
1:4 Winning Chance for:
+ 4 Years Bonus Subscription €200
€10,000 €1,000
each
€380
each
20-24
Giveaway Class I
1:4 Winning Chance for:
+ 4 Years Bonus Subscription €200
€6,500 €900
each
€270
each
15-19
Giveaway Class J
1:4 Winning Chance for:
+ 4 Years Bonus Subscription €200
€3,100 €700
each
€160
each
10-14


Just Think… How Many Contacts Do You Have On Your Phone To Send A Video Link To? 😉”

Your Complete Guide to i-Win²

Welcome to an exciting opportunity to share something valuable with friends while earning amazing rewards!

This comprehensive guide explains everything about our referral program in a friendly, straightforward way. We’ve designed this program to reward you generously for spreading the word—it’s our way of thanking you for being part of our community!

What is the i-Win² ?

i-Win² is a fun and rewarding way to help friends discover us while earning fantastic benefits both of you!

Here’s how it works:

Your phone/code on system

Share us to friends

Your friend saves €50

Earn your selection EVERY period

  • Share your unique referral code with friends and family

  • They get an incredible €50 discount on their purchase

  • You earn generous rewards like gift cards, experiences, or free Premium subscriptions and more!

  • No purchase required to participate—it’s completely free to join!

We offer two exciting systems to choose from:

System A

Guaranteed rewards based on your referral count.

1-4 referrals: up to €240

5+ referrals: up to €1.000

System Giveaway

Competitive elements with quarterly prize draws for even bigger prizes.

From 10 referrals

1st prize: €42.000

Choose the system that fits your style, and start sharing today!

How Does i-Win² Make It Fun?

We’ve added game-like features to make referring friends more engaging and rewarding:

Progress Through Levels

  • Level 1 GOLD (1-4 referrals): Unlock your first rewards and earn a profile badge

  • Level 2 PLATINUM (5+ referrals): Access enhanced rewards and exclusive benefits

Compete in Categories Giveaway

Progress through categories and qualify for quarterly prize draws with incredible prizes!

Track Your Success

  • Real-time dashboard shows your current level, referral count, and progress

  • Leaderboards celebrate top performers monthly, quarterly, and annually

  • Badges display proudly on your profile to showcase your achievements

It’s designed to be exciting and transparent—you’ll always know exactly where you stand!

What Amazing Rewards Can You Earn?

System A: Guaranteed Rewards

Up to €1.000 on cumulative rewards.

Giveaway: Draw-Based Prizes

Reach 10+ verified referrals and you’ll receive:

  • Guaranteed 4-year Premium subscription (Full Status users)

  • Entry into quarterly draws for spectacular prizes up to €42.000 on cumulative rewards or cash

Total prizes up to €348,612 per quarter!

Premium Subscription Benefits

Free subscriptions cover:

  • Full app access with all premium features

  • Server costs completely covered

  • SIM card included—no hidden fees!

How to Get Started (It’s Easy!)

Step 1: Get Your Unique Code

Joining is simple and free:

  • Contact customer service

  • Email: referral@totalsupervisor.com with “Free Referral Code Request”

  • Use the website form in the WIN section

Step 2: Share with Friends

We make sharing effortless:

  • Use pre-made videos and text messages

  • Share via WhatsApp, Viber, SMS, or any app you prefer

  • Include your unique code or phone number

Step 3: Your Friend Saves €50

  • They enter your code at checkout

  • Instant €50 discount applied

  • They love the savings, you love the rewards!

Step 4: Earn Your Rewards

Once their purchase is verified (usually within 20 days), you earn your reward automatically!

Who Can Join?

Everyone is welcome! Here’s what you need:

  • Be 18 years or older

  • Have a valid email and mobile number

  • Agree to the program terms

No purchase necessary to participate! You can join and start referring completely free.

Two Status Levels:

Basic Status (No Purchase Required):

  • Earn gift cards and vouchers

  • Perfect for sharing with friends without any commitment

Full Status (GPS Tracker Purchasers):

  • Unlock Premium subscriptions

  • Access to highest-tier rewards and prizes

  • Automatically upgraded upon device delivery

Great news: You can start as Basic Status and upgrade anytime by purchasing a GPS tracker (like TSV-12G or TSV-14G)!

Where is the Program Available?

We’re excited to offer this program globally!

  • System A: Available worldwide (excluding sanctioned countries)

  • Giveaway: Available in EU, UK, USA (certain state restrictions apply), and select countries

Geographic availability depends on shipping capabilities and local regulations—we’re always working to expand!

How Referrals Are Verified (Keeping It Fair)

We use a straightforward verification process to ensure fairness. A successful referral must:

  • Be a genuinely new customer (first purchase)

  • Have a unique email, IP address, shipping address, and device

  • Complete the purchase without returns or chargebacks within 30 days

  • Use the referral code within its validity period (typically 90 days)

What doesn’t count:

  • Self-referrals or family members in the same household

  • Existing customers

  • Duplicate accounts or fraudulent activity

  • Spam or mass automated messages

Our verification is mostly automated to give you quick results, with occasional manual reviews to ensure program integrity.
Have a question about a referral? You can appeal within 10 business days via email—we’re here to help!

Reward Delivery & Details

We deliver rewards promptly:

  • Subscriptions: Activated within 3 days

  • Digital vouchers: Delivered within 7 days

  • Physical prizes: Shipped within 30 days

Voucher benefits:

  • Valid for 9 months

  • Combinable with each other

  • Redeemable at partner stores (updated weekly)

  • Cannot be combined with other promotional discounts

Prize flexibility:

  • Choose physical prizes or cash alternatives

  • Winners select their preferences

  • All prizes are yours to enjoy as gifts or convert to cash value

Leaderboards & Recognition

Celebrate your success with our community recognition features:

  • Monthly Top 100: Opt-in leaderboard with pseudonyms for privacy

  • Quarterly Champions: Special bonuses for top performers

  • Annual Champions: Ultimate recognition and rewards

  • Public Badges: Display your GOLD or PLATINUM status proudly

It’s all about celebrating achievements while respecting your privacy!

Switching Between Systems

You have flexibility!

  • Choose your preferred system when you join

  • Switch systems before accumulating verified referrals

  • In Giveaway, switch before your category locks down (50 participants)

Once you’ve earned verified referrals, you’ll continue in your chosen system to maintain fairness for everyone.

Category System Explained (System B)

How categories work:

  • Each category accommodates 50 participants

  • When full, draws occur for incredible prizes

  • If a category doesn’t fill: Everyone still wins! You’ll receive guaranteed rewards plus the 3rd prize level

You never lose out—even if draws don’t occur, rewards are guaranteed!

Important Notes (For Your Peace of Mind)

This is NOT a multi-level marketing (MLM) or Ponzi, scheme:

  • Simple one-tier referral system

  • No recruitment chains or downlines

  • We’re redirecting advertising budget directly to you!

Transparency matters:

  • No hidden costs or fees

  • All rules clearly stated upfront

  • Rewards delivered as promised

Tax responsibility:

  • Winners are responsible for applicable taxes

  • Example: 10% may withholding on prizes over €100 in Greece

  • Varies by local regulations

Ethical participation:

  • Share genuinely with people who would benefit

  • No spam or fraudulent activity

  • Builds trust and ensures program longevity

Why This Program Is Special

We believe in rewarding loyalty and word-of-mouth:

  • Traditional advertising is expensive and impersonal

  • You know best who would benefit from our products

  • Your genuine recommendation means more than any ad

  • We’d rather reward YOU than pay for billboards!

Our commitment:

  • Transparent rules and processes

  • Generous, fair rewards

  • Regular updates and improvements

  • Dedicated customer support

Need Help? We’re Here!

Contact our friendly support team:

  • Email: referral@totalsupervisor.com

  • Website form

  • Customer service: Available during business hours

Common reasons to reach out:

  • Getting your referral code

  • Questions about verification

  • Appeals (within 10 business days)

  • General program questions

We respond promptly because your success is our success!

Ready to Start?

Your journey to earning amazing rewards begins now!

  • Request your free referral code today

  • Share with friends who’ll love the €50 discount

  • Watch your rewards grow as referrals are verified

  • Track your progress on your real-time dashboard

  • Enjoy your rewards—you’ve earned them!

Remember: Every friend you help gets incredible value, and you get rewarded generously. It’s a win-win that builds a stronger community together!


Final Thoughts

i-Win² is designed with you in mind—to be fun, transparent, and genuinely rewarding. Whether you refer one friend or fifty, every successful referral is celebrated and compensated fairly.

We’re excited to have you as part of our referral community!

Start sharing today and discover how rewarding it feels to help friends while earning fantastic benefits for yourself. Your success story begins with a single referral—let’s make it happen together!

Prize Breakdown & Levels

 

How many contacts you have? 🙂

Gift Cards Monthly
Level Guaranteed Rewards Referrals
GOLD Gift Cards 1 Year Bonus Subscription worth €50
+ €10 Gift Card of your choice for every referral.
Total gift €60 to €240
1-4
PLATINUM Gift Cards From the 5th referral onwards you earn €20 gift card for every referral
plus 4 Years Bonus Subscription worth €200
Total gift €260  up to
5+
Giveaway Quarterly
Category & Rewards 1st Prize 1 Winner 2nd Prize 5 Winners 3rd Prize 8 Winners Referrals
Giveaway Class A
1:4 Winning Chance for:
+ 4 Years Bonus Subscription €200
€42,000 €1,500
each
€1,230
each
60+
Giveaway Class B
1:4 Winning Chance for:
+ 4 Years Bonus Subscription €200
€35,000 €1,300
each
€1,020
each
50-59
Giveaway Class C
1:4 Winning Chance for:
+ 4 Years Bonus Subscription €200
€31,000 €1,200
each
€910
each
45-49
Giveaway Class D
1:4 Winning Chance for:
+ 4 Years Bonus Subscription €200
€27,000 €1,200
each
€800
each
40-44
Giveaway Class E
1:4 Winning Chance for:
+ 4 Years Bonus Subscription €200
€23,000 €1,000
each
€700
each
35-39
Giveaway Class F
1:4 Winning Chance for:
+ 4 Years Bonus Subscription €200
€19,000 €1,000
each
€590
each
30-34
Giveaway Class G
1:4 Winning Chance for:
+ 4 Years Bonus Subscription €200
€14,000 €1,000
each
€480
each
25-29
Giveaway Class H
1:4 Winning Chance for:
+ 4 Years Bonus Subscription €200
€10,000 €1,000
each
€380
each
20-24
Giveaway Class I
1:4 Winning Chance for:
+ 4 Years Bonus Subscription €200
€6,500 €900
each
€270
each
15-19
Giveaway Class J
1:4 Winning Chance for:
+ 4 Years Bonus Subscription €200
€3,100 €700
each
€160
each
10-14